Refund Policy

At Kemo TV, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested for our IPTV services.

1. Subscription Nature

Kemo TV provides digital IPTV subscription services. Once a subscription is activated and login details are delivered, the service is considered active and in use.

2. Eligibility for Refunds

Refunds may be granted only under the following conditions:

The service is not working due to a technical issue on our side
The issue cannot be resolved by our support team within a reasonable time

Refund requests must be submitted within 24 hours of subscription activation.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

Change of mind after activation
Device incompatibility or poor internet connection
Incorrect setup or failure to follow installation instructions
Service interruptions caused by third-party apps, devices, or internet providers
Violation of our terms of service

4. Trial Period

If a trial or test option is provided, users are encouraged to test the service before purchasing a full subscription. Trial subscriptions are non-refundable.

5. How to Request a Refund

To request a refund, please contact our support team with your order details and a clear explanation of the issue.

📧 Email: [email protected]

6. Processing Time

Approved refunds will be processed within 3–7 business days, depending on the payment method used.

7. Policy Updates

Kemo TV reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately once posted on the website.